BOOKING TERMS & CONDITIONS
- Website and Accuracy
Whilst every effort has been made to ensure that the website content and all advertising is accurate at the time of publication, we cannot be held responsible for changes or matters outside our control. All information is given in good faith but no warranties are made regarding information provided, either written or oral.
- Booking, Payment and Cancellation
Bookings can be made by E-mail, telephone or post and confirmed within 7 days. To confirm your booking a 10% deposit (non-refundable) or if you are booking less than six weeks before arrival, the full price. Under no circumstances can the prescribed number of persons per booking be exceeded. The final payment becomes due six weeks before your holiday date. There will be no refund 21 days before arrival. If the full amount is not received by the due date, we reserve the right to cancel the booking.
Prices are per week per cottage and are inclusive of electricity, water and the provision of bed linen and towels.
- Cancellation Insurance and Unforeseen Circumstances
It is recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc., whilst abroad. Should our cottage be unavailable on the day stated, due to unforeseen circumstances, evert attempt will be made to relocate guests. If this is not possible, all rent monies will be refunded without question but no further liability will fall upon the owners.
Because of the difficult conditions at present we are offering a full refund or credit for a future booking as a result of any cancellation due to Coronavirus Covid-19.
- Your responsibilities
Your property will be cleaned before your arrival and we respectfully ask you to remember that you are staying in someone else’s home and leave it clean and tidy when you depart. If extra cleaning is required a minimum charge of £50.00 will be levied. Breakages should be reported to the owners in order that it can be rectified before the following clients arrive. Please do not arrive at the property before 14.00 hours and kindly leave by 10.00 hours on day of departure, in order to give enough time between clients to ensure that the property is ready. If you expect to arrive after 7.00pm please telephone.
In the event of any complaint arising, either on arrival or after occupation has commenced, this should be brought to our attention immediately so that remedial action, where necessary, can be taken without delay. We will do everything possible to deal with any difficulties both quickly and effectively. We retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. Any complaint after departure must be in writing within 14 days of your departure.
- Swimming Pool – Open May to October – 12m x 6m x 1.5m.
Pool towels are supplied. No swimming between 20.00 hours and 09.00 hours. No diving as the pool is only 1.5m deep. No drinking glasses or bottle to be used around the pool (plastic only please) or food (crisps etc.,) Children to be under parent’s supervision at all times as the owners cannot be responsible for their safety as there is no lifeguard on duty.
Ensure children are supervised at all times. Do not sit in the filter compartment area Use of drugs, alcohol or medication before or during Jacuzzi use – this may lead to unconsciousness with the possibility of drowning. Pregnant women should consult a physician before using the Jacuzzi. Prolonged immersion in hot water can cause hyperthermia (when internal temperature of the body exceeds normal (98.6F / 34C) Water temperature should never exceed 104F (40C). Please exercise great caution at all times
Whilst every possible effort will be made to maintain the pool, jacuzzi and household equipment in good order for the enjoyment of or guests we cannot accept liability in the event of any unforeseen calamity but would ask you to bear with us whilst we attempt to rectify the problem as soon as possible. Our cottages are non-smoking, we do accept smokers but would appreciate you smoking outside.